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Job Description
- Identify potential clients and develop strategies to acquire new business opportunities. Generate leads, make cold calls, and arrange meetings with prospective clients. Present the company's logistics services and solutions to clients and negotiate terms and contracts.
- Client Relationship Management: Build and maintain strong relationships with existing clients. Understand their needs, address any concerns, and ensure high levels of customer satisfaction. Provide regular updates to clients on the status of their shipments and logistics operations. Act as a point of contact for clients and promptly resolve any issues that may arise.
- Market Research and Analysis: Stay updated on industry trends, market conditions, and competitors' activities. Conduct market research to identify potential areas for business growth. Analyze customer requirements and feedback to identify areas for improvement and develop customized solutions.
- Collaboration with Internal Teams: Collaborate with internal teams such as operations, customer service, and finance to ensure smooth execution of logistics operations and provide excellent customer service. Coordinate with the operations team to ensure timely delivery and efficient logistics solutions for clients.
- Reporting and Documentation: Maintain accurate and up-to-date records of sales activities, customer interactions, and other relevant information in the company's CRM system. Prepare regular sales reports, performance dashboards, and presentations for management review.
- Industry Networking: Attend industry events, trade shows, conferences, and networking events to expand professional networks and promote the company's services. Actively engage in building relationships with key industry players and potential clients.
- Stay Updated on Industry Regulations: Stay informed about relevant laws, regulations, and compliance requirements related to logistics and transportation. Ensure adherence to legal and regulatory frameworks in all sales activities.