Careers

Key Responsibilities:

• Act as the primary point of contact for customer queries related to shipments, clearances, and documentation.
• Handle daily coordination with shipping lines, CHA (Customs House Agents), freight forwarders, and port authorities.
• Use ODEX to submit and manage shipping documents, IGM/BL tracking, D/O requests, and other related tasks.
• Ensure all documentation related to import/export shipments is accurate and submitted on time.
• Resolve client issues or complaints quickly and professionally to maintain customer satisfaction.
• Track shipments and clearance statuses and provide timely updates to customers.
• Coordinate with operations and documentation teams for smooth workflow.
• Maintain accurate records of all customer interactions and documentation processes.
• Support in raising DSRs, generating MIS reports, and handling billing coordination.

Candidate Requirements:

• Minimum 1–3 years of experience in a logistics or customs clearance company (Mandatory).
• Strong working knowledge of ODEX platform and customs clearance documentation.
• Excellent communication skills (English and regional language).
• Detail-oriented with strong follow-up and coordination skills.
• Familiarity with shipping terms, INCOTERMS, and port procedures.
• Ability to multitask, prioritize work, and handle pressure in a fast-paced environment.
• Proficient in MS Office and basic logistics software tools.